FAQ / CONTACT


FAQ
WHEN DO THE SPOTIFY AND JU$T T-SHIRTS SHIP?
THESE T-SHIRTS WERE PREORDERS AND WILL START SHIPPING MID TO LATE AUGUST.

HOW DO I GET MY DOWNLOAD?
PLACE THE DOWNLOAD IN YOUR CART AND CHECKOUT. YOUR LINK WILL BE DIRECTLY EMAILED TO YOU WITHIN 2-3 MINUTES, IF NOT SOONER.


WHEN DOES THE SPOTIFY FAN FIRST T-SHIRT SHIP?
AROUND AUGUST 6TH. YOU WILL RECEIVE TRACKING WHEN YOUR PACKAGE IS ON ITS WAY.

HOW DO I CONTACT YOU REGARDING AN ORDER?
PLEASE EMAIL CUSTOMER SUPPORT HERE.

WHEN DOES RTJ4 SHIP?
THE VINYL / CD, AND ASSOCIATED BUNDLES, WILL BE SHIPPING AROUND SEPTEMBER 2020.

HOW MUCH IS SHIPPING?
SHIPPING IS BASED ON THE WEIGHT OF YOUR PACKAGE AND YOUR DESTINATION. PLEASE NOTE CERTAIN ITEMS ARE HEAVYWEIGHT AND ARE REFLECTED IN YOUR FINAL SHIPPING TOTAL. TO FIND YOUR SHIPPING RATE, SIMPLY ADD WHAT YOU WOULD LIKE TO PURCHASE TO YOUR CART AND ENTER YOUR SHIPPING ADDRESS. YOU WILL BE GIVEN YOUR SHIPPING RATE BEFORE CHECKING OUT. 

WHAT IS YOUR RETURN / EXCHANGE POLICY?
YOU CAN FIND IT HERE.

CAN I CONTACT RUN THE JEWELS DIRECTLY?
THE OFFICIAL RTJ STORE IS MANAGED BY DAYLIGHT CURFEW SO UNFORTUNATELY YOUR INQUIRIES WILL COME TO US AND NOT RTJ THEMSELVES.

I AM ORDERING OUTSIDE OF THE US, WILL I HAVE TO PAY CUSTOMS?
THESE FEES ARE IMPOSED BY YOUR COUNTRY'S CUSTOMS POLICIES AND SO WE ARE NOT RESPONSIBLE FOR IMPORT DUTIES AND/OR TAXES. THESE FEES ARE NOT SHIPPING COSTS AND WE HAVE NO CONTROL OVER HOW THEY ARE APPLIED. IF YOUR TRACKING STOPS, THIS MOST LIKELY MEANS YOUR PACKAGE WAS COLLECTED BY CUSTOMS AND YOU WILL NEED TO CONTACT THEM, OR YOUR LOCAL CARRIER TO SORT OUT PAYMENT. 


WHERE CAN I FIND A SIZE CHART
CLICK HERE